Conditions of Use
Please read the following Conditions of Use carefully before using this and any other Sun Life Financial Web site, including its Interactive Web Services (collectively referred to as the "Web Sites"). The Conditions of Use apply to all Sun Life Financial Web Sites and Interactive Web Services. You should review the Conditions of Use regularly as they may change at any time. References to "Web Sites" and "Sites" mean both the singular and plural of these terms. References to "you" or "your" shall mean the person authorized to access and use Sun Life Financial's Web Sites and Interactive Web Services. References to "we", "us" or "our" shall mean Sun Life Financial and affiliated member companies.General
Nothing in the Web Sites constitutes an offer to buy or sell products or services of the Sun Life Financial group of companies. All products and services are subject to the terms and conditions of any applicable agreements.
Interactive Web Services
Any on-line acknowledgments or other messages which appear on your screen for transactions entered do not mean that the transactions have been received, accepted or rejected by Sun Life Financial. These acknowledgements are only an indication that the transaction information entered by you has either been transmitted or cannot be transmitted to Sun Life Financial. No transaction shall be deemed accepted until you receive a written confirmation from Sun Life Financial. You are responsible for reviewing all confirmations and policy statements received by you in order to verify their accuracy. If you do not receive a written confirmation within five (5) business days of a transaction, you agree to immediately notify Sun Life Financial.
Certain parts of the Web Sites permit you, an authorized policy holder, to view, change and enter information on your policy record, obtain quotations, make or schedule premium payments, and receive other information related to your policy through electronic transmission via a compatible personal computer and a secure Web browser.
Certain parts of the Web Sites permit you, an authorized broker or representative, to access information pertaining to your clients or your companies' individual or group insurance accounts for the sole purpose of maintaining ongoing contact with your clients and to service their accounts. You may download information pertaining to your clients and print out a hard copy in connection with providing client services. You are not authorized to, and agree not to use this service for any other purpose other than as provided herein. You acknowledge that information that you access through this service is highly confidential and you agree that you will use it accordingly. Certain parts of the Web Sites also permit you, an authorized broker or representative, to access forms and marketing and educational materials. In addition to these Conditions of Use, your use of these parts of the Web Sites and materials are subject to the terms and conditions of any applicable sales, distribution, and appointment agreements, as well as Sun Life Financial's policies and procedures, including but not limited to Sun Life Financial's Market Conduct Guide for Individual Life and Annuity Producers.
Protected Health Information (PHI)
Through certain parts of the Web Sites, including on Sun Life Connect, you, an authorized group policy holder (employer) will have access to information which may be considered Protected Health Information (PHI) as defined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA). You acknowledge that you have implemented appropriate privacy and security safeguards as required by law and that you are authorized to access this information by either Sun Life Financial or the administrator of the applicable group health plan. Any use or disclosure of the information obtained through Sun Life Connect is strictly limited to the extent such use or disclosure is permitted under HIPAA and its implementing regulations (45 CFR Parts 160-164). You are required to notify Sun Life Financial immediately if you suspect any information has been inappropriately accessed, used, disclosed, modified or destroyed.
Sun Life Financial Benefit Account
We may partner with third party vendors to provide administrative services to your Sun Life Financial Benefit Account. These services include the option for you to access certain information and conduct transactions concerning your account on-line through the partner website. When you open a Sun Life Benefit Account on-line, we will share information about you as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.
Glossary of Terms
The Glossary of Terms is provided to assist you in understanding the terminology often used in our policies. However, this glossary is of a general nature and the terms are not specific to our policies. Please refer to our/your actual policies for specific terminology.
It is important to keep in mind, however, that the Internet is not a totally secure medium of communication. For this reason, we cannot guarantee the privacy of any information you input on the Web Sites or send to us on the Internet. The Sun Life Financial group of companies will not be responsible for any damages you or others may suffer as a result of the loss of confidentiality of any such information sent over the Internet.
If you have questions about this policy, please contact us.
The contents of the Web Sites are protected by copyright. Except as may otherwise be provided herein, users of Sun Life Financial's Web Sites shall be entitled to copy information for their own non-commercial personal use but may not republish or reproduce any part without the prior written permission of the applicable Sun Life Financial company. Republishing and reproducing includes any uploading, downloading or accessing the information on our Web Sites onto the Internet or any other local or international computer system. An acknowledgement of the source must be included whenever our materials are copied or published. If you require further information on the uses that you may make of the information on the Web Sites or if you wish to obtain a license to reproduce or republish any material on the Web Sites, please send such requests by e-mail or contact us:
Trademarks and Service Marks
All trademarks and service marks used on the Web Sites or in connection with the goods and services mentioned on the Web Sites, including Sun Life Financial, are registered trademarks or service marks of Sun Life Assurance Company of Canada and are protected by U.S. and foreign trademark laws. All rights reserved.
If you have questions about this Legal Notice, please contact us.
© 2015 Sun Life Assurance Company of Canada. All rights reserved.